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Returns, Refunds, and Exchanges

RETURNS, REFUNDS AND EXCHANGES

RETURNS, REFUNDS AND EXCHANGES ARE SUBJECT TO THE FOLLOWING CONDITIONS:

1. Since the company has a Quality Control Department that checks each item when manufactured, during storage, and before shipment to ensure exceptional quality, our products will only be eligible for returns, refunds or exchanges when those received items have defects, deformity or damages. Buyer's remorse or change of mind is not covered by SpecSafe's Return or Refund Policy. Please be reminded that there are no existing laws that allow any consumers to return goods they purchased and ask for a refund simply because they have changed their minds.

2. Items that are damaged, deformed or defective can be  exchanged within 7 days upon receipt. Outside this timeline, the items could have already been exposed to factors beyond our control which could have contributed to the damage, deformity or defect.

3. Opened and used products and services are non-refundable and non-returnable. We will not be able to take these items back due to personal hygiene standards and merchant limitations.

4. In the unfortunate event where the customers have accidentally ordered the wrong size for the items they purchased, SpecSafe has the discretion but is not obliged to still replace the items with the correct size provided that the customer will agree to pay for the shipping fee for the replacement. The customer will also be the one to return the item to the Return Center of either Ninja Van or LBC and he/she will shoulder the cost for returning an item.

If SpecSafe committed the error in sending a wrong size, the customer will not be charged for anything but we require the latter's cooperation in returning the item to SpecSafe.

6. Shipping fees are not eligible for refunds.

7. Refunds will be issued after SpecSafe receives the returned item.

As much as we want to use the most convenient channels for our customers, please understand that all channels are not available for us as well.

WHAT DO I DO IF I RECEIVED A DAMAGED, DEFORMED OR DEFECTIVE ITEM?

Please send us an email at specsafeinc@gmail.com within 3 days upon receipt of the item in question. Kindly attach pictures of the said item together with the pouch and waybill that came with your order. Give us a brief description of the issue and we will be more than willing to assist you.

In case you don't have an email, please contact one of our Live Chat Technical Support Team for assistance.

WHAT DO I DO IF I RECEIVED A WRONG ITEM OR A DIFFERENT PACKAGE?

This never happens as a Quality Control Department finally checks the items before shipment, but in the unlikely event that you have received the wrong item or package, please send us an email at specsafeinc@gmail.com, and we will make things right immediately.

In case you don't have an email, please contact one of our Live Chat Technical Support Team for assistance.

WHAT DO I DO IF THE DELIVERY STAFF COLLECTED MORE THAN THE COLLECTIBLE AMOUNT OR HAS FAILED TO GIVE ME THE RIGHT CHANGE?

As much as SpecSafe would love to help you in such scenarios, we have no control of the situation when you paid for the supposed to be collectible amount to the delivery staff.

Please check the collectible amount on the waybill attached to the pouch before making a payment and count your change before allowing the delivery staff to leave.

In the unlikely event that SpecSafe committed an error in placing the correct collectible amount, which very rarely happens, SpecSafe will be responsible and will refund the excess amount to the buyer.

FOR ANY QUESTIONS YOU MAY HAVE, PLEASE CONTACT US AT SPECSAFEINC@GMAIL.COM OR CONNECT TO ONE OF OUR LIVE CHAT TECHNICAL SUPPORT TEAM.

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